LTE NOT WORKING AND NO ONE IS ABLE TO ASSIST

Im on a 8Mb uncapped LTE package from Neotel and my latency on the device is so high that i keep getting packet loss<br> Pinging 8.8.8.8 at 19:44 on the 19th of April 2016<br> Quentons-MacBook-Pro:shows qsnooke$ ping 8.8.8.8<br> PING 8.8.8.8 (8.8.8.8): 56 data bytes<br> Request timeout for icmp_seq 0<br> Request timeout for icmp_seq 1<br> Request timeout for icmp_seq 2<br> Request timeout for icmp_seq 3<br> Request timeout for icmp_seq 4<br> Request timeout for icmp_seq 5<br> Request timeout for icmp_seq 6<br> Request timeout for icmp_seq 7<br> Request timeout for icmp_seq 8<br> 64 bytes from 8.8.8.8: icmp_seq=0 ttl=57 time=9132.840 ms<br> 64 bytes from 8.8.8.8: icmp_seq=1 ttl=57 time=9721.538 ms<br> Request timeout for icmp_seq 11<br> 64 bytes from 8.8.8.8: icmp_seq=2 ttl=57 time=10920.667 ms<br> Request timeout for icmp_seq 13<br> 64 bytes from 8.8.8.8: icmp_seq=3 ttl=57 time=11105.237 ms<br> 64 bytes from 8.8.8.8: icmp_seq=4 ttl=57 time=11523.960 ms<br> 64 bytes from 8.8.8.8: icmp_seq=5 ttl=57 time=11740.527 ms<br> Request timeout for icmp_seq 17<br> 64 bytes from 8.8.8.8: icmp_seq=6 ttl=57 time=12500.773 ms<br> <br> Nobody is able to assist me with this issue and i dont know what to do anymore...