LTE NOT WORKING

I reported a problem 17/11/2015 refereance number SCR***. Nobody came out. I spoke to Zandile on the 12 th of Jan 2015. I then proceed to stop my debit order as i was being charged for something that is not working. On the 11TH of Feb a technician came out and moved the position of the arial and left. The lte is is still not working. Ive phoned ive emailed and nobody makes contact with you. Ive reported it to [Email Removed] and nobody want to to tlak.All I get is this a automated reponse. Nobody cares.<br> Please help as I am happy to pay for something that is working. They can look at the data that has been used and they can see nothing has been used. And all they want to credit is R600.00 for three months of no sevice<br> Please HELP.