LTE equipment installed but sim not activated

Hi,<br> <br> So I've had guys from LastMileTech come and do an install with a large external antenna at my home on Saturday. Today I tried following up to get the LTE sim that is in the modem/router activated: After being sent around the whole day between departments, including having to cancel my order, and get a new order just so I can change the speed from 4mb to 8mb (this is a new line, so no service has been provided yet). I've now _finally_ gotten the technical department to acknowledge that there is an activation request, only for them to tell me that they have to send a technician out to my premises _again_.<br> <br> This seems ridiculous to me, all the equipment is installed and set up (done my lastmiletech), so why does a technician have to come out again. Explain this to me?<br> <br> This has now gone on for about 2 weeks, where I've had a back and forth between you guys, finally resorting to getting a larger antenna installed by lastmiletech. I maintain that it should not be needed for a technician to come out to my premises, and if this is indeed needed it is simply ridiculous...