Lies; Terrible Customer Service; ********* staff behaviour; No feedback! Worst Customer Experience in any sector

<p>Good day,</p> <p>I have continuously had problems with Neotel's service over the past 18 months+. I have laid a formal complain which supposedly went to the Head of Technical. I received calls from a manager stating that the package I was upsold to (from the 2 meg line to the 5meg LTE) does not have coverage in this area hence the consultant/manager and technicians stated that I should not be on this. I requested for this to be corrected, to be moved to a package which Neotel is able to keep its part of the contractual agreement and provide me with a data service. I also lodged a complaint to be refunded the difference in the increase (from when I moved from 2meg to 5meg LTE). The manager who consulted me assured me that this was escalated and this will be resolved. NONE OF WHAT THEY HAVE PROMISED HAS BEEN RESOLVED!!!<br />SUMMARY:</p> <p>I AM STILL BEING OVERCHARGED!!<br />I AM STILL ON A TARRIFF WHICH THEY CAN NOT PROVIDE!<br />NO ONE HAS RESPONDED TO FORMAIL COMPLAINTS!<br />COMPANIES LIKE THESE WILL NOT EXIST FOR TOO LONG!</p> <p>THE ONLY THING I CAN DO IS BLOCK THE DEBIT ORDER AND GET A NEW PROVIDER; TAKE THEM TO THE CONSUMER COUNCIL AND GET A DECENT SERVICE PROVIDER!</p> <p> </p> <p>This has made me a detractor and if I do not get management/ executive feedback to these formally raised issues, I will seek assistance from the consumer commission and become a permanent detractor of the organisation.</p> <p>-- <br />Kind regards,<br />Thabo Maboea<br /> ********** </p>