Lies about turn around time plus more!

<p>Hi</p> <p> </p> <p>I am new to the service provider and I have had one awful experience after the next. I bought a secondhand handset and modem and due to limitations on activation process I had to drive 60km out of my way to get assistance due to limitation of support. I was then told that I was missing a document and would now need to drive a return 120km to get it to them before they can assist. The staff that attended to me was arrogant and ********....almost robotic like I have judged from their call centre agents later on. Eventually one of their older more mature staff was able to assist to relieve me of the additional travel. So I get set up. I buy a voucher and mistakenly get it loaded onto my phone instead of my modem. I call in and am told it would take 24 to 48 hours to resolve. I am fine with that and I call two days later. OOOPS sorry there is nothing they can do as it is now beyond their control. They have past it onto the ACCOUNTS department to resolve. I am now frantic. So I ask to speak to a person at the accounts department. Sorry nobody is allowed access to them. So I ask to speak to a line manager. Ok Hold...... I am still holding. I call back an hour later. The agent is once again very friendly, engages me and then says that he has mailed the matter to the ACCOUNTS department...the money takers and no good hard hearted no brainers...... He says....it should be sorted by 5pm. I must call just after that and all will be in order. So I ask.... if it does not happen, does this mean that it will only happen on Monday. He says.....No it will definately get sorted. Call back at 3pm. So I call back at 4pm just to be safe. The lady on the other end politely puts me on hold and comes back to me telling me the same old story. It has been escalated to the ACCOUNTS Department. Just try owing these ?@@!$@%# a penny and see how fast the call you bac****. Added to my frustration...the 24 to 48 hours now changes to 48 WORKING HOURS. Not NEOTEL working HOURS but general BUSINESS working hours. 6 DAYS!. So my advice to anyone intending to deal with NEOTEL.... RUN RUN RUN! They take your cash upfront, give you no access to people who are answerable to you, you have no access of checking your data balance unless you call in and they will give you a guaranteed 6 days turn around time on any query. They have limited designated areas that can get reception. So the landline phone on the move is a farce. Their call centre agents are fantastic. But they are just fronts for people who should really be taking the brunt. So take heed other mobile service providers, customer service stays long after the promotion is done!</p>