*****!! - non-existent service, rip-off

Neotel - WHY did you get me to sign a contract when you KNEW there was not sufficient coverage here? In addition, your spokesperson names Shepard admitted to me last week that you've taken on too many customers on the service station we use, which is why we now are struggling. The only solution you can offer is to terminate the service - are you joking?!?!?! I'm running a business here and your extremely poor service is costing my business dearly. We've hardly even had the 8mbps speed we paid for, so why should we keep paying? I want a refund, this is such a **** - you've admitted that you knew the service was never going to work properly, yet you proceeded to let me sign a contract and you installed the LTE device. Then you sat back and proceeded to deliver poor service. Shepard was going to call me back but he never did - of course, because I'm just another number to you. After the technicians were here last week, I received NO update - just a rude e-mail this morning in response ot yet another enquiry from me, stating, sorry, there is no coverage, you'll need to cancel the service and will be billed if you don't!! Are you serious? This goes against the Consumer Protection Act :(