less than 50% uptime !!!

This has gone as far as the directors at NEOTEL. We currently have a Neotel uncapped 4mb/s Wimax line. We have been unable to connect since 24/02/2015 giving Neotel an uptime of less that 50%.<br> <br> 1. We reported this on the 25/02/2015 to neotel (***)<br> 2. After contacting support 4 times in 48 hours they sent out a technician that concluded that it was our antenna (2nd time in 2 months) and that someone will contact us and repair the following day.<br> 3 .We have since then spent over 1 hour a day on the phone with client services to have our calls dropped 50% of the time and the other 50% we are told that there is no stock and no ETA and we will just have to wait !!!<br> 4. I have escalated this to the supervisors and management and was again promised call-backs that never occurred.<br> 5. We have sent multiple emails and had multiple promises of call-backs however Neotel seems to be filling with non responsive emails and empty promises.<br> <br> I have had to, thus far, spend over R 4000 with Afrihost on a service that I AM ALREADY PAYING NEOTEL TO DELIVER !!! DONT SIGN WITH NEOTEL, THEY ARE FILLED WITH EMPTY PROMISES AND WORST SERVICE I EVER EXPERIENCED !!!!