Lack of service

<p>I have a Neotel landline and Neotel wifi. For the past 3 weeks or more there has been an issue with the base station in my area. Whenever I call to inquire about it, they are waiting for a part to have it repaired. In the interim, I am without a landline and any wifi, which means even though I have these services which I pay for I have had to pay over and above that for data and call time? How inefficient can one service provider be?</p> <p>in addition when I called the call center they failed to tell me about the base station and told me to take my devices to the walk in center in Belleville. Only to get there and realize there was an issue with the base station and not my devices? Shouldn't the call center have known this?</p> <p>the cherry on the cake, it seems like Neotel has completely messed up my wifi account. Instead of converting my account to month to month they took out a completely new 12 month contract with no history of my initial contract? How hard is it for you guys to get things right.</p>