Lack of putting customer first

<p>Last month Neotel had an issue with one of their lines and this then affected my WiFi Router that has been working fine for the past year and half. After finally getting a response that their issue has been resolved (4 weeks later ) I then received a call from Neotel informing me how I could reset the router . When I had the gentleman on the line I informed him that the so called “fix” is still not working as the router was still flapping. His response was “there could be too much people accessing the website at the same time “ and that is not Neotel’s issue. I have been living with this issue for the past 2 weeks now and the so called “fix” is still not working . I have to remove the battery every night in order for the router to reset set itself then I can connect for +- 30min then it kicks me off again. I would like to cancel my contract with Neotel as they have not provided me with the service I paid for. Six weeks in and I can’t connect to any web site (News24 \ Gumtree etc.) as I was told by the technician that to many people are connected to that site , this is really laughable response from Neotel support and till today that is the only answer I received . Cancel this contract a.s.a.p</p>