Lack of Delivery & subsequent Listing of customer

In June 2014 the Neotel service delivery started failing me & no matter what solution they tried they could no longer supply the contracted service resulting in my request to terminate the contract in September 2014.<br> <br> Neotel did not cancel the contract and since I stopped paying the account they listed me in ITC. I only found this out in June 2015 when applying for finance at a bank. Since 3 June 2015 I've been in constant communication with Neotel who to date have still not credited my account for charges after the termination requested date & who have not bothered to remove my name from the ITC listing. They admit to having failed in their administration to terminate the contract. But I cannot get to talk to anyone other than a call centre, & no one in the call centre seems to be able to resolve this, they just want me to pay and after payment they will look into removing me off ITC. This organisation seems not to care about harming the financial reputation of people when they are at fault. And they refuse to put you in touch with a senior person with the authority to be able to resolve the situation.<br> As I mentioned this has been going on since September 2014.