Lack of communication

please can you respond to me emails sent Ref SREQ_*** : 1<br> After posting my complaint on Hello Peter I received an email on 2 February acknowledging my complaint as well as an empty promise of resolving my issue.<br> A week later I have received a recon of my account - which I never asked for and don't understand what the relevance of the recon is.<br> I ask around the 21 of January to have my account cancelled / closed. I feel it is not right that I pay any cancellation / termination fees.<br> look at my record with Neotel.<br> I need this resolved as I cannot afford to pay for a service I don't use. <br> I need my service cancelled and I don't want to pay charges as I was NEVER informed of any charges / fees.