JUST PAY

<p>I had a contract for a uncapped device. I cancelled the contract due to personal reasons around May 2016. I arranged for the collection, had police on standby if there were any complications and made sure all fees had been paid at the time. I also phoned to confirm the device had been collected on the day arrange and the day after making sure everthing had been done as was arranged. in December 2016 I recieved a call from a collection agency saying i still owed around R 3,500.00 to Neotel. I had no idea what it was for and starting enquiring about it with neotel, since then I have constantly spoken to people asking about it and all i get is i must pay for the device. My ex appartly has the device and has tried to active it numberously but i was never informed untill around February 2017.</p> <p> </p> <p>The consultants on the phone also asked if she could take over the account and put it in her name. I said i didn't care as long as everthing was taken off of mine. Everthing had been confirmed in May 16 how could it have changed in Dec 16</p>