investigating still?

<p>dear neotel. you have removed the cap on my data account, i was billed for 2 years. you told me that you will investigate, but clearly that is not happening. i want to be refunded for the usage that went over the cap as i have not at any stage requested you to remove the cap. i have specifically asked for the cap as i do not want to spend more. besides that, the last two months was almost impossible to have that much data as we were not able to use as there was connecting errors, mobile data was used. i would appreciate speedy feedback, just like you handed me over for paying 1 day late. speedy speedy hey! but complete silence when you got paid. the investigation also completely forgotten.</p>