1 reviews | Active since Feb 2017
Internet has been down for 2 days, cant get hold of anyone of telephone or email
<p>Internet has been down for 2 days</p> <p> </p> <p>no one replys to emails, the phone just rings and rings</p> <p> </p> <p>neotel never had the curtesy to send LTE customers and email to tell us about the problem</p> <p> </p> <p>i regret that i have a fiber installation with them pending, I have to cancell it. No way i can have bad service like this for a 2 year contract </p>
Thanks, I got a call from Alton Green in customer care and he helped me resolve the issue
I can commend him for excelent service and i hope your whole team at Neotel is like that
Im really happy you have taken my concerns seriously and we managed to get it resolved
I suggest neotel be proactive and send out periodic emails/SMS's to their clients every 2hours when a fault like this occurs. That way we know something is being done about it and dont have to spend 30min on hold trying to get feedback
Thanks, I got a call from Alton Green in customer care and he helped me resolve the issue
I can commend him for excelent service and i hope your whole team at Neotel is like that
Im really happy you have taken my concerns seriously and we managed to get it resolved
I suggest neotel be proactive and send out periodic emails/SMS's to their clients every 2hours when a fault like this occurs. That way we know something is being done about it and dont have to spend 30min on hold trying to get feedback