1 reviews | Active since Jan 2015
Internet hardly ever works!!
<p>The wifi I am paying R499 per month for has hardly worked the last 2 months. Over the past 2 - 3 weeks possibly longer I havent even been able to update an app on my phone. the internet is non existent. I sent a complaint saying that I would like to cancel my contract - I was then informed I would have to pay R1000 cancellation fee unless one of the techinicians could confirm that the connection is non-existent/poor. Still have not had a technician contact me. Its been almost 2 weeks. At this point I just want you to please cancel this contract. I dont have any interest anymore in trying to resolve this. Feel like Ive really wasted my money on this contract its never worked the way we expected it to. Please cancel my contract! I have 3 months left I think dont feel like being ********** for the balance of the contract.</p>
Hi there , here is my account number and the current reference number with the ongoing case.
Account number: R ********** 39
Reference number: SREQ_ ********** 60
Please can you cancel my contract I no longer wish to pay for something that doesnt work.
Hi there , here is my account number and the current reference number with the ongoing case.
Account number: R ********** 39
Reference number: SREQ_ ********** 60
Please can you cancel my contract I no longer wish to pay for something that doesnt work.
Takes you a day to tell me you cant see the detials??
Please just cancel my contract
Takes you a day to tell me you cant see the detials??
Please just cancel my contract
Morning,
Somone finally called me on Thursday night to check the settings on our internet it worked for about 2 hours. It hasnt worked since... We called agian on Monday they were unable to help us to get it to work. They then said that the technical department would call us. Still waiting.... Everytime we call the call center the phone call lasts 30 minutes if not longer ... more money wasted on something that doesnt work. Please cancel this with immediate effect. I think we have now prooved it doesnt work and the cancellation fee should be waived.
Morning,
Somone finally called me on Thursday night to check the settings on our internet it worked for about 2 hours. It hasnt worked since... We called agian on Monday they were unable to help us to get it to work. They then said that the technical department would call us. Still waiting.... Everytime we call the call center the phone call lasts 30 minutes if not longer ... more money wasted on something that doesnt work. Please cancel this with immediate effect. I think we have now prooved it doesnt work and the cancellation fee should be waived.
Morning after posting on here a technician came out to our house and he agreed that the wifi doesnt work. He removed all of your equipment - the router and antenna and cut the cable off. I was there when he called his manager and said that the internet should be cancelled with immediate effect and the cancellation fee should be waived. At the end of April Neotel tried to take the debit order from my account. Luckily I had blocked it with my bank as I suspected you would not cancel the contract as agreed. Please can I have a letter stating the termination of the contract as well as a statement reflecting a zero balance. Ive emailed the customer service email address with this same request but no one has even bothered to reply.
Morning after posting on here a technician came out to our house and he agreed that the wifi doesnt work. He removed all of your equipment - the router and antenna and cut the cable off. I was there when he called his manager and said that the internet should be cancelled with immediate effect and the cancellation fee should be waived. At the end of April Neotel tried to take the debit order from my account. Luckily I had blocked it with my bank as I suspected you would not cancel the contract as agreed. Please can I have a letter stating the termination of the contract as well as a statement reflecting a zero balance. Ive emailed the customer service email address with this same request but no one has even bothered to reply.
I have still not had a reply on your normal email channels or through my post here??
I have still not had a reply on your normal email channels or through my post here??
Thank you for resolving this.
Thank you for resolving this.
You have debited my account again this morning??? i actually dont know what to do anymore this is sooooooooooo frustrating. You are *****ing my money now!
You have debited my account again this morning??? i actually dont know what to do anymore this is sooooooooooo frustrating. You are *****ing my money now!