LC
Louis C
1 reviews | Active since Mar 2012
05 May 2015, 19:22
Internet down
Internet has been down for 2 days straight. Light on the rooter is constantly red. Is the tower down again or what?<br> <br> I'm paying for a service that's not available. I'm truly upset. I need to just check emails at home and the Internet is a no go. You guys installed the antenna but that's been a couple of months and no true performance increase. I can't even log into the speed tester that you guys use.
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Neotel's replyOfficial
05 May 2015, 19:54Hello Lrconradie,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Best regards,
Neotel's reply05 May 2015, 19:54
Official
Hello Lrconradie,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Best regards,