internet at it worst

<p>I have had internet with Neotel for now plus minus 5 years. December 2015 my wife and I moved and since then the trouble started. Finally in March 2016 I called Neotel and was told that the equipment I was using was out of date and I needed to upgrade to the new and modern equipment. I was also told that the new package they wanted to put me on would give me a download speed of 3.1mbs per second. They guaranteed me that the reception was good and everything would be fine. That is when I signed up. When i received the router I called them and set everthing up as was told. The equipment worked well for a few months. After that the downloads started slowing down. I called and they told me that the settings were wring and they needed to be changed. So I once again did the changes with them over the phone. All worked ok for a few days. After complaining and asking for help that fell on deaf ears i started screaming and shouting. Finally some person then sorted something out for me. A few weeks later the internet stopped for over a week. When I called them to find out what was the fault was told that there was a problem on their side and they were working on it. No time frame was given and neotel customers just had to accept this. Finally when the internet did start working we were told the the setting had to be changed again. So I called the call centre and changed the settings again. Since then I have been Having problems with the internet that it works for a few hours then freezes. The only way I can get it to work is if I reset the router. Everytime I call them to complain I get told a different story. I was asked to move the router so I did. Was told that I was on the border and may need a ariel. Was Also told that they have a problem. When I asked what the fault was, was given an answer "I dont know". Was told that 0.66mbs per second is acceptable on a 3.1mbs per second system. The finally straw was this evening when I got home to find that once again the internet is not working. What must a person do to get internet that works.</p>