Incredibly bad service.

Last week I reported one of our transmitter/receivers no longer works. The unit is not powering on. I contacted your offices Neotel, was given reference TECH379 317 676. I was assured that the same day a “channel partner” would contact me on how to resolve the issue, be it a new unit etc. We are quite happy to purchase, pay as required as the unit is out of warranty. No one contacted me. I called again, once to be left on hold for 40 minutes, then again to a more helpful lady that advised that the ticket was closed. She assisted, called me back and again PROMISED me a channel partner would contact me Friday last week. It is now Tuesday and we have heard nothing. I have so far spent approximately 2 hrs on the phone.

The above is a part copy of the email sent to ********** The response i got was "i am out of warranty, i will need to purchase a new one". I already know this as even stated in my email. It is a simple answer I am looking for.. WHERE/HOW can i get one? No one can tell me whome this "channel partner" is or give me a name so i can go to them.

I cannot believe how incredibly hard it is to get a simple answer out of a company this big. I don't normally bring my laundry to air publicly, but desperation has set in! Neotel.. WHERE can i buy a new device and have it programmed?