Incorrectly Billing

I am still waiting for Neotel to refund my hard earned cash. They overcharged me for the months of November and December. <br> <br> ***/R***<br> <br> These are your reference numbers: <br> <br> SREQ_***0<br> FCR_***<br> FCR_***<br> SREQ_***<br> FCR_***<br> FCR_***<br> FCR_***