Incorrectly Billed upon cancellation - NOW BLACK LISTED.

<p>I submitted a notice for the cancellation of my Uncapped 4mbps LTE Neotel package on 06/11/2015 (SREQ ********** 24). On 19/11/2015 I received a confirmation email from CSRetentions that my account will be terminated on 30/11/2015 (SREQ_ ********** 82) with a charge of R1000 - which I understood and<br />was happy with.<br />On 01/12/2015 I received and invoice for R999 (Data service for 01/12/2016 - 31-12-2016), and by 03/12/2015 I realised that my service is still active - was never cancelled. I then contacted Neotel again to confirm the termination of the account, which they only assisted with then (FCR ********** 47). I was fine with this "R1000" debit order, as the lady who assisted me assured me this would be taken as the "Termination Fee" and that I do not owe Neotel any additional fees.<br />On 01/01/2016 I then received another invoice where the amount of R791,52 was credited to my Neotel account (not back to my bank account) and a termination fee charged of R1000 - leaving my oustanding balance on R237,67 (I was billed pro-rata for my "usage" between 01/12/2015 - 03/12/2016). I then logged ANOTHER request with Neotel to get this issue resolved - FCR_ ********** 11 on 14/01/2016, but once again, with NO luck. The incident was submitted to the billing department where they then requested 3 months bank statements from me as proof of payment, which I submitted on 22/01/2016 (FCR ********** 85 / SREQ_ ********** 68).<br />On 01/02/2016, a debit order for the amount of R1236.67 when down on my account (whilst the billing department was "investigating" the matter) - and ofcorse, because this was a mistake made by Neotel, I reversed the payment until this was resolved.<br />I phoned Neotel on numerous accounts to follow up, but the only answer I received was that the matter is still being taken care of by the billing department.<br />Now imagine my suprise when finding out I am now LISTED on ITC with a bad credit record for "Non payment" by NEOTEL?? Thanks to the complete lack of service by this company, my excellent credit record has now been stained!</p> <p>With growing sick and tired of this misunderstanding, I've paid the "oustanding" amount - but still cannot apply for my business loan for another 6 months, due to my bad credit record! This kind of service is unacceptable, and trust me when I say I will<br />NEVER recommend anyone to take any service with Neotel ever again.</p>