Incorrect info from consultant again.

Recently I logged a complaint as the consutant who assisted me was rude,abbrasive and unhelpful.After supplying all the correct information (this is after I logged my last report ) we subbmited everything required and Obakeng responded explaining that the delivery will take up to 48 hours and we should contact Skynet for more info, I contacted Skynet and nothing had been collected, when I contacted Neotel to find out I was tld by Benedict that the device was not even RICA'd yet and therefore had notyet even been collected by the courier. When I emailed Obakeng 3 times today to find out what was going on he still has not yet rep****.<br> After my last report Neotel responded explaining they would ensure that all would be sorted and a speedy resolution would be app****, I am still without and router nor any information pertaining to te order, Almost as if we are now being ignored as we complained in the first place.This is against the consumer protection act and something needs to be done ASAP.