Incorrect Data Report and No customer Service

<p>My router was not working for sometime but an email came form Neotel saying that I had used up 3Gig of data when i was not even using the router for sometime because it was not working when i called customer care they said the email was incorrect and i still had 9 Gig so i still asked where the 1 gig was since nothing had been used but he could not explain it . I also have been calling every month about the router as it just does not connect which has been wasting my money. i decided to terminate my service and have sent an email to csretentions thrice already with the required letter but nobody has bothered to come back to me I only receive automated responces</p>