*********** SERVICE!!!!!!!

<p>We have been trying to change our account details with Neotel for the last year and they have not addressed the issue 'till today. We have sent countless emails to ********** and the receipt we recieve from outlook says "message was deleted without being read".... so now why have that line of communication available for consumers if their emails will be deleted without being read?</p> <p> </p> <p>further, we are unable to recieve any assistance via telephone as they require account details of the previous owner of the company which are unknown to us as the company has been under new ownership for close to 2 years. One call centre agent told us that our request to change our account details was rejected because OUR letterhead does not have our registration number on it, i fails to see how our letterhead is designed plays a role in the issue if we have all the required CIPC documents showing OUR registraion number and details of the new owner.</p> <p> </p> <p>all we want is to change the details of the account holder, surely it shoudn't be this hard for a whole NEOTEL to do such a simple thing?!</p> <p> </p> <p>ultimately, neotel is a trash company that needs to employ people that can ACTUALLY ASSIST IT'S CUSTOMERS!!!!! our contract could not be ending anytime sooner </p> <p> </p> <p> </p>