Incompetency of Service

<p>I trust you are doing well today. I have a serious issue with my account at neotel,</p> <p>To make the story short I have an account with Neotel ( Unlimited internet 699 per month Account number: R ********** 55) for almost a year now. in April I change my banking details for debit order and they sent me a confirmation email that from now on the money will be deducted in my new Nedbank account. By somehow I haven’t check for the past month until beginning of July when I checked my statement and realized that Neotel haven’t debited the money.</p> <p>So I sent them an email asking why they do not debited and they said that the debit was declined. So I asked them to send me a proof of decline and they promised to do so via they IT department. Till today they haven’t sent me that proof or respond again to my email even though I cc the sales department and everyone I could get the email but no answer.</p> <p>Now this past Saturday they cut off my internet and when I called the call centre they said that I have to pay the full amount first before they reconnect me.</p> <p>My wife is working from home and without the internet she is losing a lot of money.</p> <p>I told them that its was they fault for not deducting the money and for not contacted me on the first attempt and that I do not have a problem paying them but they must accept to compromise by us having an arrangement on how to pay.</p> <p>Please help me please</p> <p> </p>