Incompetence of note!

<p>I had followed protocol and sent a cancellation letter in January to cancel this service. I have made tons of phone calls and sent numerous e-mails and have reference numbers to show that my account has been cancelled but behold Neotel is still debiting my bank account, the most recent one came off today. It's been 4 months and they have not paid this back, they say that they will credit this on my invoice, what invoice! I have cancelled this!</p> <p>This makes me see that having a more affordable product may be good and well and bad customer service and incompetence makes one think that they should pay a little more and go with another service provider if it means a more quality service!</p>