Incompetence and bad attitude

I called in as my wi fi was not working. First Dumisane took my call. I explained that I have a wireless modem. She kept insisting I must find my lan cable and plug it in to my computer. I told her that don't have a lan cable as the complex is not allowed to have land lines. After asking me several times to look for my lan cable I asked her to put me through to someone else. She also gave us the wrong IP address. She then put me through to Innocence. I got the same story about lan cables. I even got told that I must buy a lan cable! When I asked to be put through to someone else and got told there is no one else. Such a bad attitude from this girl made me want to switch my service provider. We called for the third time and eventually got helped from Portia. she was so competent! Because of the load shedding our username and password got reset on the system which is why we could not connect. It had nothing to do with lan cables in the first place. Really Neotel you should send those slackers back for training.