If you want fast internet? Stay away from Neotel!

I had a 1 Mbps internet line with Neotel for over 2 years and with no problems what so ever, so we decided to upgrade to a 4 Mbps line in August 2015 for a small home based business. <br> <br> Issue was when the line was supposed to migrate to a 4 Mbps line nothing happened and I had to contact their technical team to resolve this issue, they did not really listened to what I was explaining to them and that my 1 Mbps is still active with no interruptions so clearly there are no Signal or Hardware issues but the insisted me to send 3 screen shots of my speed test (which is standard procedure before the help you with anything) to them which I did.<br> <br> After 2 days the technical team responsible for installing the modem and hardware tested my signal only to discoverer that there are no signal issues (like I explained to their technical department). They contacted some one at Neotel and explained again to them that there are no signal issues, the guy from Neotel commented that they never migrated me to a 4 Mbps and he can see that it was already scheduled, so he immediately migrated my line to 4 Mbps (on the spot while the tech team was still there).<br> <br> Now again my line speed is on 0.45 Mbps???<br>