I want to cancel

The worst ISP I have ever had is Neotel. I only started using them in January and I have been fighting for proper internet ever since. When it works it works good but be warned it will only work for a day or 2 then it is off for a couple of day's and there is absolutely nobody at their call center that know's what is happening. When you phone try and phone a couple of times complain about the same thing and you will see the problem that they think out is always different. I cannot run a business like this and want my neotel canceled. I have asked the callcenter to cancel my account I have asked how to cancel on the facebook page yet nobody seem to know what to say. I want this **** removed from my house. There is much better and more stable internet in the market for R1799 per month. Please remove this stuff from my house asap and cancel this **** internet. Your not providing me any service I have to use my mobile internet 80% of the time also costing me a lot of money so Im currently paying double for internet due to neotel being off. I don't want anybody telling me I have to wait 24 - 48 hours I want this stuff removed immidiatly otherwise I will remove it myself. Im done with fighting over this and Im done complaining and Im done with Neotel. Don't phone me and try to keep me as a client. All I want to hear is that what ever package im on has been cancelled and that someone will come and remove this equipment or where I should deliver the equipment because if someone does not remove it, I will. To Identify me on your system the last ref. I got is sreq***