1 reviews | Active since Jul 2013
I never signed a contract & now incorrect billing
Acc nr R*** <br> <br> I still have not received any feedback regarding my account that was incorrectly billed despite several emails to Neotel.<br> <br> I never signed for the contract of 24 months and now Neotel charged me a cancellation fee to change to a month to month option which I wanted from the beginning, but they just made my contract 24 months without my consent or signature.<br> <br> I have received an email on 29/1/15 and have spoken to Erick on 3/2/15 and both confirmed I will be charged R381.59 for the device and then only my normal voice calls.<br> <br> I have now been billed for RUIM enabled deviced: R525.44, Termination charge: R407.03 as well as an activation charge of R65.79.<br> <br> This is not was I was told verbally and in writing and I will not accept this bill.<br> <br> I am awaiting feedback regarding this matter as this billing is completely ********* and not what I was told previously I would be billed for!!
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
