MP
Marion P

1 reviews | Active since Sept 2012

07 Aug 2015, 12:27

I'm being charged for someone else's account!

I had a Neotel account very briefly almost 2 years ago. After being retrenched I had to give it up. However during the past 7 months I am receiving billing information on a daily basis. I have queries this with them and was told that my number was reallocated to someone else. They promised to change the details to the new subscriber but I am still getting daily billing reports, and the new client is really clocking up the billing amount.<br> This morning I received an sms from a collection agency/attorney threatening me for non payment of the account. Obviously nothing has been done about this new client. I simply cannot understand how they can reallocate an account to someone else without changing the relevant and very important details!! I NEED THIS HARASSMENT STOPPED IMMEDIATELY.

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Replies (1)
Neotel
Neotel's reply07 Aug 2015, 13:55
Official
Hello MarionPretorius,

Thanks for getting in touch although we are sorry to hear about this.
We are not able to locate your details based on the account number supp**** here.
Please could you kindly supply your RSA ID # and we will be most happy to have the matter attended to.
Kind regards,
The Neotel Team