I HAVE NO WORDS

So on the 12th August internet is down due to a power failure. later that afternoon it comes up but speed is extremely slow. my husband phones neotel after he has already unplugged everything 3 times and restarted the router ( standard procedure) before you make the call. every day since the 12th August our internet goes down when he comes from work, 06h30 the next morning we up again. everyday at 17h00 he calls neotel and they go through the reboot ****, it is now the 20th of freaking August , if my husband is on the phone with neotel again when I get home cause he does not have the internet I will throw your **** out of my house. PLEASE make sure that a technician responds to this asap as a technician was promised to assist him and this was Monday (17th) already and there has been no technician over.