1 reviews | Active since Jan 2011

10 Nov 2016, 14:20

I am literally trying to pay you

<p>I have had the worst service experience possible.</p> <p> </p> <p>Nobody can assist me and I keep getting transferred to different people.</p> <p>I have contacted the person whos name and number is on the statement who told me he will call me back in "Literally 2 minutes" when he has his system up. I have tried him about 2-3 times every hour since then, no answer.</p> <p> </p> <p>Please I dont know if I can handle the phone being put down as soon as it gets through to somebody on the normal 'enterprise' service desk or being transferred by them one more time, I only want to sort out our accounts payment which is outstanding... PLEASE TAKE MY MONEY.</p>

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Replies (1)
Neotel
Neotel's reply10 Nov 2016, 17:15
Official

Good day. Do you have a reference number of a logged complaint that we can follow up on for you?