I AM FED UP WITH NEOTELS INCOMPETENCE

I work for a company Profile Corporate Services and we have been with Neotel. In 2013 Neotel started adding an additional charge of 'voice other' to our invoice. We have never agreed to this charge. After a lengthy process and lots of querying, Neotel finally agreed to that they will credit our account in December 2014 but our Invoice was never credited and in January and February the voice other charge was still on our invoice. As you know it is July 2015 and this is still not sorted out. Our account manager Landa Jacobs and Robert Don, does not get back to us and we WILL NOT PAY our outstanding account until this is sorted. In the mean time we have cancelled with Neotel effective the first of March 2015, due to the lack of client services. Today we once again received debit notes for interest and WE WILL NOT PAY. <br> <br> Please get a very senior manager to contact me as this is unacceptable.