How do they still have clients?

<p>I have been in a downhill battle with Neotel Since Feb 16 with no signs of being sorted out. After numerous Hellopeter reports, emails to *********** Account Managers and Billing Department, phone calls etc they choose to ignore me while sending me ludicrous bills and NO service whatsoever. I downgraded my line in February they didnt action it, sending me bills for higher service. I email and phone them - they do nothing. I get eventually say enough is enough and send through a months notice cancellation to Accounts Manager and Billing department "will action it" Yeah right.. still being billed. Im with a new Service Provider who values my business they even phone me to ask if im happy and everything is okay. Neotel is an absolute nightmare provider. I am surprised they are still around. They dont downgrade, cancel your service, give a hoot if you got no internet. Im just waiting for lawyers to phone me so i can take them to the cleaners. I have a nice compiled collection of correspondance with them showing nothing from there side.</p>