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rhettvdstelt R

1 reviews | Active since Jan 2017

20 Jan 2017, 20:42

HORRIBLE SERVICE AND BREACH OF CONTRACT

<p>SERVICE PAID FOR, SERVICE NOT PROVIDED.</p> <p> </p> <p>This must be the 3rd complaint of Neotel's bad service. I have had a contract for an internet service for many years now, and I constantly experience slow internet speeds. I am on a 2mbs Wimax line, uncapped and unthrottled (apparently). In the mornings my internet reaches moderately acceptable speeds (still below 2mbs) In the evenings (peak periods) the speed drops to well below the 2mbs. When I had sent a complaint to their technical department, I am told that the speeds are acceptable. If this issue is not resolved then I have no choice but to change internet providers soon. </p>

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rhettvdstelt R's update02 Feb 2017, 16:38
Reviewer Update

.... Still not resolved, although I have now received an email from Neotel telling me that they have resolved the Service Request:

A Service request SREQ_ ********** 08 has been resolved.

Thank You,
Neotel Consumer Team