Horrible service

Originally when we signed up for a Neotel wireless internet line I was fairly pleased with the service. But the past few months have completely changed my opinion. For the past 3 months I have not been able to use my one. In July my router would just cut out and lost connectivity after a while (anything from a few minutes to a few hours). After numerous calls to the call centre and technical guys the problem was still not resolved, nor did anybody apparently know what was causing it. I was not able to use 9 of my 25 gb that month. In August my Data disappeared overnight. I maintain that we did not use the data but it was assigned to us. Again many calls and emails to customer services only to be told that the system cannot assign data that we did not use, and apparently that was that. So I thought I would see what happened the following month- and yet again my data disappeared within 2 days, most of that time nobody was home and for the rest we were using it for simple browsing. Once again I spoke to the call centre. Again they told me that I must have used the data or 'am I sure my neighbors haven't hacked my router?'. I was told she would escalate to the technical guys and see if they could track what IP address was using the data. And she would get back to me. Now 3 weeks later but no contact. On top of these problems I am also constantly being billed for out of bundle data, even though my account has been capped at 25gb and my router stops connecting when my cap is reached. Every single month I am billed extra and every single month I have to contact the credit Dept to credit my account. I have been told that they won't cut my connectivity if I have 'an active connection' but I know this is nonsense as I have seen how my router stops even if I am in the middle of a download. Luckily I cancelled my debit order on this account after the first time this whole ed, otherwise they would happily wreak havoc in my budget every month! And now to top it off I have told them I wish to cancel my account. That was 2 weeks ago and I still have not heard from the retentions department. For anybody looking to start with Neotel I definitely recommend you look elsewhere!