Horrible Non-Existent Service !

<p>I have been requesting from Neotel for over 6 months now, to please provide me with the amount applicable to cancel my account with them.</p> <p>I am unable to use this account as the speed is so slow that nothing ever works when I connect to it.</p> <p>I have no joy in reporting this problem as I get given the run around from one department to another department, with not one single person being able to assist.</p> <p>My account was hacked and Neotel offered ZERO assistance in resolving this matter - the Neotel consultant that I spoke to told me that no one else can use my account because I "have a password" - clearly she had never heard of accounts being hacked!</p> <p>I have on numerous occassions requested from either Customer Service and/or CS Retentions to provide me the amount applicable to cancel my account and to date, I either get no reply, or I get an automatic response saying that they weren't able to get a hold of me?? No voicemail left either!</p> <p> </p> <p>I do not use my Neotel data yet I pay each month for a service that is completely non existent. I want to cancel this account. And based on the issues I've had with them that have been going on for well over a year now, I believe no cancellation fee should be app****, as my monthly fee they have been debiting from my account for a service they are not providing should well suffice! </p> <p>The ethical thing for them to do would be to refund me for the many months I have been requesting and complaining for some service from them and not using their services but if trying to cancel my account has been going on for over 6 months, I don't believe a refund would ever come through in this lifetime!</p> <p> </p>