HORRIBLE HORRIBLE SERVICE

Don't even know where to begin to express my frustration we experiencing with Neotel<br> We have been having issues without Internet since November last year we at a point where we don't have any connections at ALL.<br> <br> we log calls, they send out technician after technician and then its works for a few minutes and its cuts out again. Trying to phone to the call centre is absolutely horrible. we keep on getting told your problem is getting escalated!!! we will phone you back after a half an hour. well we still waiting.<br> <br> I ask to speak to the person we dealt with since this problem only to get told he is busy, I request to speak to the supervisor then and all of a sudden the other person is available. WHAT IS HAPPENING<br> <br> the person who came and installed and sold us this product just wash his hands and say he is not working for Neotel directly we need to contact them, then next person that phones as is a sales person who want to sell as another Neotel product BUT how can you sell me one product if the other one is not working.<br> <br> We can never get hold of a person higher that a call centre agent or sales rep.!!!<br> <br> We are paying for a product that is NOT working!!!!!!