Horrible customer service

<p>I bought a neotel mobile landline October 2016 and it never worked for 3days. It only worked when I went to Neotel offices in bellville. On the 4th day I returned the product as it had a 7day term of free return with no cost. The customer care staff asked I keep the product as they would log a query with their channels depart to come fix the issue within 2 - 48 hours. I waited and no one called and no one came. I then returned to product on the 6th day again dissapointed in the Neotel service completely. </p> <p> </p> <p>To my suprise a R400 was deducted on my account and I now recieved an addition R1400 fee for late cancellation. This product never worked and the consultant Andisiwe promised they would resolve it but nothing has come of this promise. I think Neotel is absolutely horrible and no one should ever use their service. Products dont work and departments never call or respond and its just stupid to think you could get value for money.</p>