WB
Wayne B

1 reviews | Active since Nov 2016

22 Nov 2016, 19:23

Horrible Customer Service.

<p>The overall service I recived from neotel was adequate untill I moved to an area where neotel has no service. So near the end of Suptember i cancled my account with them and paid all that was outstanding including the amount for the felowing month.</p> <p> </p> <p>I was then debited again for the month of November which i then desputed through Capitec. i was later contacted by neotel saying that i had an amount outstanding. i then explained the setuation and they agreed that i must be credited for that month. I also have the email corospondents as proof of our conversations stating that i will be credited.</p> <p> </p> <p>everything was ok untill i recived an SMS saying "96 HOURS NOTICE and that i owed R699"</p> <p> </p> <p>I have contacted neotel since then and have still heard no news.</p>

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Replies (1)
Neotel
Neotel's reply24 Nov 2016, 12:10
Official

Good morning,

We are sorry to hear this, please kindly send us your Neotel details so that we can follow up on this and provide you with feedback?