Highly dissapointed with Neotel's shocking and unprofessional Customer Service!

<p>Hello Peter,</p> <p> </p> <p>Our experience with Neotel is highly disspointing. Please see below the message I have posted to Social Media in order to give you the down low on our bad service we have recieved.</p> <p> </p> <p>Dear Neotel - Since it is impossible to recieve Good Service from you (or ANY Service for that matter!) We have no other option than to turn to Social Media to share our absolute pathetic service from you to help any other company not have to go through the same struggle. As a company that relies on making calls 24/7 for our business we have had endless struggles with clients not being able to hear what we are saying due to bad signal. After contacting your offices you suggested we turn off a radio (which is on the OTHER side of the office) which was NEVER a problem before, but we kindly did that and still nothing changed (FCR ********** 35). You then said you wont be sending someone out and instead WE must drive to our offices to have them checked. When I arrived at your office I was turned away because you only had ONE lady on duty and she on lunch (which you failed to tell us on the phone.. who only has ONE person on duty in your head office?). I then had to leave and return. The Lady then logged a site visit to our office to have your tech department come have a look as to why signal is so bad for us with the following reference number : TECH_ ********** 75 and said someone will come out. After calling your headoffice numerous times to find out when your Tech department will be coming out you kept apologising for delay saying they will get back to us (Please keep in mind that Neotel never ONCE called us back after saying so on atleast 8 different occasions and WE always had to make the calls back). Eventually on 7 July your tech department arrived at our office and said we need Antenna's installed, we need to get permission from the Land Lord and once we recieve that we should let them know and they will come have it installed. On 22 July we recieved permission and immediately made contact with Neotel to let them now that they can come install the antenna's with reference number : SREQ_ ********** 54 and said someone will contact us to set up a time. By 28 July we had STILL not recieved any feedback or calls from Neotel so once again, we made contact with your headoffice where we were told the same message over that our query has been assigned to your Tech team to book appointment - SREQ ********** 18. Second week in August we called AGAIN, this time very frustrated and requested that this matter be handled with immediate affect otherwise we will take to Social Media and we were promised that this will be handled urgently and should recieve a call ASAP. 29 August (an entire MONTH after we were told a Tech team will come out to install antenna's) we had to call once again and were told your team will contact and advise us. 30 August and we still have no answers as to what is going on. We have had ENDLESS problems with Neotel, your team is unprofessional and your service is shocking. We have spent time, petrol, money, business and energy due to Neotels lack of Customer Service. I have facebook messages as proof of the above and your RF numbers will also be a truthful indication on your part as to how many times we have had to have this conversation. I hope this issue will be resolved immediately, but that wont take away the dissapointing and bad customer service you have provided. Kind Regards, Simone.</p>