Hello Peter Last resort?

Hi There, At this point I have no alternative as to post on Hello Peter as numerous calls to your contact center only leaves empty promises of call backs. This account is in My Fiance's name (VP Kairuz) She has sent a consent form to Neotel giving me authority to deal with you and you with me as she is unfami**** with internet terms and the working thereof, First complaint, we NEVER received any confirmation that this mail was received and noted on account, even after phoning the call center and asking. 2nd complaint: Your 3rd party installed a 4meg uncapped wireless line at our house in Germiston in Feb 2016. This installation consisted of one out door router mounted on a pole on the roof, and one useless piece of plastic with the name Zyxel printed on it inside the house (Please keep in mind that only the 3rd useless piece of plastic with Zyxel printed on it allowed for some internet usage when it felt like it,, as long as you do not want to brows for more than hour, because it will disconnect from the internet with no warning, sometimes 5 min into your session, sometimes 50). When plugging the outside router directly into my Desktops Lan port, It works fine, but no wifi.Resolve!