Having to *****

Good Day

My account number is R***

my contact details is ***, our team as you call them as told me that I requested my service to be canceled which is not so I merely did an inquiry into the possibility to have my account suspended or frozen because I was dismissed from my job, but the consultant told me there are only two options 1) have the account soft capped 2) cancel the service, and I told the consultant that I would like to think about it. a few weeks later I got a message that my service is soft capped, and when I phoned to find out of my e-mail problem I was told my account is canceled

to top it all a week later I receive a bill for the full month of Feb 2017 and that is after I was informed the service is canceled

but I promise you this if that money is taken of my bank account end of this month I will report your company to the ***** line as I don't receive a service from you so why must I pay

Good Day

I think you must leave the account de-activated as I got service from a different service provider because you have been taking to long to reactivate my account and you are way to expensive for the service I receive from you

please make sure you don't deduct any money from my bank account as I didn't receive any service for the month of Feb 2017 from you

Thank you