NH
Nikki H
1 reviews | Active since Mar 2009
28 Jul 2015, 09:59
Harassment of a non-customer
Neotel is a disgrace. It took them 4-5 months to come install a broadband wifi service and when they finally arrived the service never worked.<br> <br> I rejected the order based on non-delivery of a service. I have this in writing.<br> <br> I then get harassed for months by the billing department. I asked John Mendillo to rectify the situation as he was fully aware of his team's dismal performance. he even apologised for the waste of time we endured, meeting the installation team several times and never receiving connectivity. <br> <br> Harassment of a non-customer, attempting to ****** money for a service that was never delivered it called e x t o r t i o n!
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Neotel's replyOfficial
28 Jul 2015, 11:11Hello timeout,
Hi there Nikki,
thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
Are you able to elaborate on why the billing department are contacting you?
As far as we can tell, your order was never fulfilled and you were never loaded as a client?
There is no reason that we can see why you should be contacted.
Please let us know what the billing team require from you so that we can better attend to this matter for you.
Thanks and kind regards,
The Neotel team.
Hi there Nikki,
thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
Are you able to elaborate on why the billing department are contacting you?
As far as we can tell, your order was never fulfilled and you were never loaded as a client?
There is no reason that we can see why you should be contacted.
Please let us know what the billing team require from you so that we can better attend to this matter for you.
Thanks and kind regards,
The Neotel team.
Neotel's reply28 Jul 2015, 11:11
Official
Hello timeout,
Hi there Nikki,
thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
Are you able to elaborate on why the billing department are contacting you?
As far as we can tell, your order was never fulfilled and you were never loaded as a client?
There is no reason that we can see why you should be contacted.
Please let us know what the billing team require from you so that we can better attend to this matter for you.
Thanks and kind regards,
The Neotel team.
Hi there Nikki,
thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
Are you able to elaborate on why the billing department are contacting you?
As far as we can tell, your order was never fulfilled and you were never loaded as a client?
There is no reason that we can see why you should be contacted.
Please let us know what the billing team require from you so that we can better attend to this matter for you.
Thanks and kind regards,
The Neotel team.