HANDED OVER FOR NOTHING

<p>I had paid neotel on the 1st of September and suddenly receive an SMS stating I’ve been handed over on the 7th of September simply because they did not realise I have paid. I have also been experiencing a consistent terrible drop connection from both my service areas for the past week. I am extremely upset and disappointed because no communication had been made except for informing me that I have been handed over. This is a ridiculous way of handling the issue especially considering that no communication was made and I’ve had literally no Wi-Fi connection and also have had a bad experience with Neotel’s customer consultants and have queries that have not been resolved.</p>