Gross Incompetence

I app**** for a router from Neotel a couple of months ago. I had to follow up on my order after a month of silence and I was told that the device was out of stock. I then received a bill from them yet no devise was delivered. A guy by the name of Ian (sale department) worked tirelessly to ensure that I receive my device which I did. I then contact the call centre to set it up, and found the staff there to be *********** and unable to assist me in this regard. THE DEVISE STILL DOES NOT WORK! Communication was poor as I am still waiting for feedback from them on how to proceed. I regret approaching them, the whole process has been a nightmare. I am taking the devise back to them. Thanks, but no thanks.