Great Customer Service

After having had a shocking experience with Neotel, Althaf Majeed (Executive Escalations Consultant) got involved and made things happen quickly. Having been told that there was no stock of antennas, Paul from Ellies arrived on Monday afternoon and installed the new antenna. Unfortunately it did not work and he advised that he was find a reconditioned residential antenna. This was installed this afternoon and we are up and running again...great relief. Althaf has confirmed that he will instruct the accounts department to credit me for the period over which we did not have an internet connection, and that he will ensure that our NeoGo ****les are not billed over and above the contracted 10GB per month, as we were forced to use these in the interim. Thank you Althaf for your great service...Neotel owes you a great deal as you were able to retain a client!