1 reviews | Active since Aug 2017
Good Service from Mmabatho
<p>I just want to take the time and compliment Mmabatho from your retention's department for her very good service. I wanted to upgrade my 4mbps line to an 8mpbs line. Although there were some problems at the beginning, Mmabatho was very prompt. She phoned me back after most representatives would probably not enough have bothered and she kept my updated with regards to progress on my upgrade. Very happy customer. Thanks for the good service Mmabatho. </p>
I kinldy need your assistance. My review above refers. The reason for the problems at the start of my upgrade was due to the fact that I was on a special and was advised that if I want to upgrade, I would need to cancel my contract and apply for a new service. This will come with a cancellation cost of R1000. Neotel advised however that the cancellation fee will be waived and I would only be liable for a conneciton fee of R500. However, when I received my new invoice (R ********** 48492), I saw that Neotel is charging me for the cancellation (R1000) and for device collection fee (over R1600) and my total bill is now R5200 for the month. I do not agree with this invoice, as the cancellation fee was waived and no device was collected (and I was not informed about this) and I would like it to be amended as per my agreement with Neotel. My account number is R ********** 27 and my reference number on the invoice dispute is SREQ ********** 38
I kinldy need your assistance. My review above refers. The reason for the problems at the start of my upgrade was due to the fact that I was on a special and was advised that if I want to upgrade, I would need to cancel my contract and apply for a new service. This will come with a cancellation cost of R1000. Neotel advised however that the cancellation fee will be waived and I would only be liable for a conneciton fee of R500. However, when I received my new invoice (R ********** 48492), I saw that Neotel is charging me for the cancellation (R1000) and for device collection fee (over R1600) and my total bill is now R5200 for the month. I do not agree with this invoice, as the cancellation fee was waived and no device was collected (and I was not informed about this) and I would like it to be amended as per my agreement with Neotel. My account number is R ********** 27 and my reference number on the invoice dispute is SREQ ********** 38