Full month now and Neotel has not delivered a functional device

<p>All these are the references I received and till today my issue is not solved. Very dissappointing of Neotel they are starting to act like a beuareaucratic organisation. </p> <p>FRE ********** 140 and TECH ********** 45</p> <p>I have been using Neotel i the first contract and had a good service. The nightmare came when I ordered another Neoflex 15G data. They supp**** me with a faulty device and told me to go to the nearest walk-in centre for them to check the problem. Now already they expected me to start spending money on the device they supp**** which was not working. The call center apparently said they have nothing else they can do then I threatened to cancel the contract and they came to fetch the device.</p> <p>They brought in a new device and guise what they did not include a sim card in it. After reporting and complaining two weeks later they delivered a sim card and again guise what it was not configured, just a sim card. The first call centre said I must call the Neotel mdrand branch to get it configured or drive there. i called them and the person who answered did not even want to here my full story and transferred me back to the call centre agent who took me to the same process of saying the device is not configured and Neotel must send me a new sim card. This is now more than a month waiting and its just terrible service.</p> <p> </p> <p>Even the technician who called after promised to revert back to me and five days went with no feedback. I though digital age made us much more efficient. So Neotel wants me to spend my money and time to spend about four hours to visit their walk in centre on the new device they submitted which was faulty and I am the one who must make it work. Who is the customer here...</p> <p>Is there any professinal data service so I refute the contract. </p>