***** on account , legal action taken

we have a serious problem here we have a neotel account and on one day we found that there is additional lines on our account after numerous phone calls and trips to neotel we found that there was ***** on our account what now OK so I called them and asked the obvious questions<br> where was the accounts opened \Sorry we cant See where"<br> who was the consultant that opened the account \""sorry does not work here any more\"" <br> OK how do I get this sorted out now \"" O sorry you must make an affidavit\""<br> so I did.<br> we app**** for a limit increase on account and guess what \""SORRY YOU HAVE AN ADVERSE ON YOUR NAME\""<br> ***?<br> <br> OK here is good one<br> email from neotel<br> <br> From: Neotel-Customer-Services<br> Sent: 24 March 2015 11:06 AM<br> Subject: Status Update : A Service request SREQ_*** has been Resolved.<br> Account Number: R00023****<br> Date Logged: 24/06/2014<br> Date Resolved: 24/03/2015<br> Dear Mrs ?<br> A Service request SREQ_*** has been resolved.<br> Thank You"